Sony Corp. big boss Sir Howard Stringer has issued an open letter and apology for the "inconvenience and concerns" caused by the PSN breach, which saw the network shut down in lieu of compromised user information.
"As a company we "” and I "” apologize for the inconvenience and concern caused by this attack. Under the leadership of Kazuo Hirai, we have teams working around the clock and around the world to restore your access to those services as quickly, and as safely, as possible," wrote the 69 year old CEO, President and Chairman of Sony Corp.
"Let me assure you that the resources of this company have been focused on investigating the entire nature and impact of the cyber-attack we've all experienced and on fixing it. We are absolutely dedicated to restoring full and safe service as soon as possible and rewarding you for your patience. We will settle for nothing less."
Stringer also addressed the issue as to why they did not alert users sooner of the breach.
"I know some believe we should have notified our customers earlier than we did. It's a fair question. As soon as we discovered the potential scope of the intrusion, we shut down the PlayStation Network and Qriocity services and hired some of the best technical experts in the field to determine what happened," he explained.
"I wish we could have gotten the answers we needed sooner, but forensic analysis is a complex, time-consuming process. Hackers, after all, do their best to cover their tracks, and it took some time for our experts to find those tracks and begin to identify what personal information had "” or had not "” been taken."
For those wondering when PSN will be back up, Stringer left a sliver of hope, saying, "In the coming days, we will restore service to the networks and welcome you back to the fun. I wanted to personally reach out and let you know that we are committed to serving you to the very best of our ability, protecting your information better than ever, and getting you back to what you signed up for "“ all the games and great entertainment experiences that you expect from Sony."
Source: PlayStation Blog