With access to Activision's newly launched Call of Duty Elite social stat-tracking service continuing to be intermittent, the publisher has apologized for what it calls a "rocky start" and pledged to fix things as soon as possible.
According to a statement from the publisher, premium "Founder" members of Elite will automatically receive a 30-day extension to their subscription to make up for the problems experienced, and those who would like to sign up for such status will now have until the end of the month to do so.
While the problems with Elite don't affect basic multiplayer gameplay in Modern Warfare 3, released Tuesday, Activision said it "will not rest until Elite delivers the full set of features we promised you."
"You're frustrated, we know it, and we know we need to fix it," the company wrote. "We are committed to Call of Duty Elite for the long haul and are working around the clock to resolve these issues."
Activision says Elite's login systems were initially "crushed" by too many simultaneous login attempts around Modern Warfare 3's launch, and that "greater than expected demand" has been crashing servers since then.
The publisher added it is limiting access to the service as it works to build server capacity and scale, which may cause long login times and problems displaying statistical gameplay data, although all such data remains recorded.
Source: Call of Duty Elite