Xbox One Players Reporting Disc Drive Issues, Scratched Cases, And More

By Mike Sousa on November 22, 2013, 8:12PM EDT

After being launched today in thirteen territories, some of the first players to purchase the Xbox One have reported problems including disc drives being unable to read optical discs, scrateched cases, misplaced test discs, among other issues. The biggest issue so far seems to be the faulty Blu-ray drives, with many players reporting the problem, as well as multiple videos appearing on Youtube demonstrating it.

As can be seen in the video below, these faulty Blu-ray drives make the console produce a clicking noise right after the disc is inserted, which unables the game to be installed. It's unknown at the moment how common this issue is, but Microsoft stated that it will "take care" of their customers, and that if players are having issues with their consoles they should contact the customer service.

"Any customer who believes they are experiencing an issue with their Xbox One should reach out to us. There are many avenues available for customers to get in touch with us including: Talking to a live customer support person that can call you back if you don't want to wait; for support pages and forums; On Twitter with @XboxSupport; and there are also Help and diagnostics on the console by saying "Xbox Help"," said Microsoft.

However, the problems don't stop here. In addition to the Blu-ray drive disc issues, several players have also reported that they unwrapped their Xbox One only to find out that their console had multiple scratches, as can be seen in the images below. On a more strange event, one user opened his Xbox One's disc drive to find inside a Microsoft MTE Test Disc marked as "Confidential." Although not much is known about the disc's content, it looks like it can be used for stress testing the console.

Following the PS4's blue light of death, and Sony reporting that the PS4's hardware failure rate is 'less than 1%', it looks like the Xbox One's is suffering its own share of issues. The Xbox One has launched today in 13 countries, and will be available in the rest of the world in 2014.

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